At Delivery Hero we are committed to invest in areas where automation, AI and advanced analytics can boost our business performance. One of the key applications for these techniques is marketing – for example we can automate the creation and execution of many of our marketing initiatives and forecast the impact of marketing campaigns, allowing our marketing teams to spend their time and money in the most efficient way.
Agile methodologies (such as SCRUM or Kanban) have Inspect and Adapt loops as one of their core ideas. One of the smallest formal representations is the ceremony known as the Daily Standup. In this article, the concept of “rotating servant-leadership” in this context will be introduced.
Salesforce is one of many global services that Delivery Hero provides to its different global entities. Delivery Hero entities like Talabat (MENA), Yogiyo (Korea), PedidosYa (LATAM), ClickDelivery (LATAM), Foodpanda (APAC), Mjam (Europe), Online Pizza (Europe) and Pizza Online (Europe) are already onboarded to the platform. Users from our Sales, Customer Contact Centers, Finance, Legal and Partner Operations departments uses Salesforce, making it a major tech platform for Delivery Hero. The goal is that all entities will use Sales Cloud, Service Cloud and many other platform features offered by Salesforce. This article shows how we have been rolling out the Salesforce Lightning Experience for Service Cloud to three out of the seven entities during the past months.
Banabi is a grocery shopping feature within the Yemeksepeti application that allows users to order more than 2,000 market products and deliver their orders within 15 minutes, with the use of dark stores, along with any other food orders – saving them the time and effort of grocery shopping, cooking and preparing food. Read more about our journey and how we developed this app within three months.
You must have been living under a rock if you haven’t heard the Kubernetes (k8s) hype over the last few years. It has quickly become the platform of choice for running applications for many modern tech companies and Delivery Hero is one of them. What is unique about DH, is that some of our tech teams are very isolated, sometimes even on different continents, speaking different languages, with different applications trying to solve different problems.
At DeliveryHero, we build for scale. With an objective of 10M orders a day, in more than 30 countries worldwide, being able to scale our operations, in a sustainable and cost-effective way, is the primary driver of our engineering practices. DevOps is one of the methods and behaviors which allow us to achieve scalability.
This is the first instalment of a series of blog post looking in detail at the relationship between data, AI and DevOps.